Privacy Policy

Last updated: May 21, 2025

This Privacy Policy explains how atenu.hulunem.com (“Atenu”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our e-learning platform and related services. By using Atenu, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

  • Account Information: When you create an account, we collect your name, email address, and other registration details.
  • Profile Information: You may provide additional information such as your grade, school, country, or profile photo.
  • Usage Data: We collect information on how you use the platform, such as course progress, quiz results, and interactions.
  • Device and Technical Data: We may collect information about your device, browser, IP address, and access times.
  • Communications: If you contact us (email, chat, etc.), we collect your message and contact details.
  • Payment Data: If you make purchases, we (or our payment processors) collect payment and billing information. We do not store your full credit/debit card numbers.

2. How We Use Your Information

  • To provide and maintain your account and access to courses.
  • To improve our platform and personalize your learning experience.
  • To communicate with you about updates, support, and new features.
  • To process payments and deliver purchased services.
  • To analyze usage and improve security, prevent fraud, and enforce our policies.
  • To comply with legal obligations in Ethiopia, Canada, and other jurisdictions where we operate.

3. How We Share Your Information

  • We do not sell your personal information.
  • We may share information with trusted service providers (such as payment processors or analytics providers) who help us deliver our services.
  • We may share data as required by law, regulation, or legal process, or to protect the rights and safety of Atenu, our users, or others.
  • In the event of a merger, acquisition, or other business transfer, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to provide essential functionality, remember your preferences, analyze usage, and improve our services. You can control cookies through your browser settings, but disabling them may affect your experience.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no system can guarantee absolute security.

6. Data Retention

We retain your information as long as your account is active or as needed to provide our services. We may also retain and use your information as required to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children’s Privacy

Atenu is designed for students, including those under the age of 18. We encourage parents and teachers to supervise children’s online activities. If you believe a child has provided us with personal information without parental consent, please contact us so we can remove the information.

8. Your Rights and Choices

  • You may access and update your account information at any time.
  • You may request to delete your account by contacting us.
  • You may opt out of non-essential communications (such as newsletters) at any time.
  • You may contact us to request information about your data or exercise your rights under applicable privacy laws.

9. International Users

By using Atenu from outside Ethiopia or Canada, you consent to the transfer and processing of your information in these countries and any other country where our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify users through the platform or by email. Continued use of Atenu after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us by emailing [email protected] or by using the chat icon at the left bottom corner of this page.

Thank you for trusting Atenu with your learning journey!